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Policies 

Difficult Access Installation

Additional labour for non-standard installation will be at extra cost. Scaffolding to be provided by client if required.

Payment Terms

There is a $60 minimum job charge for installation travel added to the invoice under sales representative deacretion. A deposit of 40% is required to procced with order. Balance payable prior to installation. 

Terms & Conditions

1. Ownership of goods: All products supplied remain the property of CAN Shutters & Blinds Pty Ltd until full payment, including GST, has been recieved.

2. Deposit and payment terms: A 40% deposit is required before any manufacturing or ordering of products will commence. All products are custom-made and are therefore non-returnable and non-refundable once production had begun. The remaining balance must be paid in full once the products have been manufactured and prior to installation. Deposits are non-refundable once materials have been ordered or products have entered production. 

3. Product representation: All products, fabric and colours are represented as accurately as possible at the time of quoting. Unless otherwise stated, one (1) crank handle per job. Additional crank handles are available at $66 including GST each.

4. Removal of existing blinds: Removal or disposal of existing blinds, awning, shutters are not included unless specifically stated within the quotation. 

5. Electrical work: No electrical work is included within quotations. Any electrical installation, wiring, or connection must be carried out by a licenced electrician organised by the customer unless stated otherwise. 

6. Scaffolding requirements: If scaffolding, elevated work platforms, or specialised access equipment is required for installation, this must be arranged and paid for by the customer.

7. Installation conditions: All products are manufactured level and square. No allowance has been made for uneven slabs, decks, posts, walls, ceilings or other structured unless specifically noted in the quotation. 

8. Rubber Seals: Rubber seals are considered a wearable component and are not recommended in certain installations. Due to normal wear and environmental exposure, CAN Shutters & Blinds does not provide warranty on rubber seals.

9. Imported products: lead times for imported products may vary and are outside the control of CAN Shutters & Blinds. CAN Shutters & Blinds cannot be held responsible for delays caused by shipping, freight, customs, or supplier delays. 

10. Fabric and product compliance: By paying the deposit, the customer confirms that they have read and understood the fabric technical datasheet where applicable.

It is the customer's responsibility to ensure the selected product complies with any specific application requirements, included but not limited to:

Fire compliance 

Body Corporate requirements

Building regulation

Council requirements 

CAN Shutters & Blinds accept no liability for products that do not meet regulatory requirements when chosen by the customer. 

11. Acceptance pf terms: Payment of the deposit confirms the customer has read, understood, and agreed to the quotations and these terms.

Photography & Marketing Ceoncent

The customer acknowledges and agrees that CAN Shutters &Blinds Pty Ltd may take photographs and/or video of the products supplied and installed at the property of business records, marketing, website, social media, portfolio, and promotional purposes. Where possible, photographs will focus on the installed products and not on people, personal photographs, or sensitive information.  By accepting this quotation or proceeding with the order, the customer grants CAN Shutters & Blinds permission to use, reproduce, publish, and display such images for professional and advertising purposes without further notice or compensation. If the customer does not wish for photographs of the completed works to be use for such purposes, they must notify CAN Shutters & Blinds inwriting before installation. 

Effective Date: 01/04/26
Business Name: CAN Shutter & Blinds
ABN: 24696395883
Website: canshuttersandblinds.com
Contact Email: infy@canshuttersandblinds.com
Phone: 0461451779

1. About this Privacy Policy

At CAN Shutters & Blinds Pty Ltd, we are committed to protecting your privacy and handling your personal information in an open and transparent way.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us, request a quote, place an order, or otherwise deal with us.

2. What personal information we collect

We may collect personal information such as:

  • your name

  • phone number

  • email address

  • residential or business address

  • details about the products or services you enquire about or purchase

  • information you provide when requesting a quote, booking a measure, installation, repair or service

  • payment or transaction details

  • any other information you provide to us directly

We may also collect limited website usage information, such as IP address, browser type, pages visited and cookies, when you use our website.

3. How we collect personal information

We may collect your personal information when you:

  • contact us by phone, email, website form, social media or in person

  • request a quote or make an enquiry

  • place an order or book a service

  • communicate with us during installation, service or after-sales support

  • subscribe to updates or marketing communications

  • use our website

Where reasonable and practical, we collect personal information directly from you.

4. Why we collect your personal information

We collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries

  • preparing quotes

  • supplying products and services

  • arranging measurements, installations, repairs or follow-up service

  • processing payments and maintaining business records

  • communicating with you about your order, booking or enquiry

  • improving our website, products and services

  • meeting legal and regulatory obligations

  • sending promotional material, where permitted by law

We only collect personal information that is reasonably necessary for our business activities.

5. Disclosure of personal information

We may disclose your personal information to:

  • employees, contractors or installers engaged by us

  • suppliers, manufacturers or wholesalers where needed to supply products or arrange orders

  • payment processors, bookkeepers, accountants or professional advisers

  • IT service providers, website hosts and cloud storage providers

  • marketing or communication service providers

  • government, regulatory or law enforcement bodies where required or authorised by law

We do not sell your personal information to third parties.

6. Overseas disclosure

We may use third-party software, cloud storage, email, website or marketing platforms that store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled appropriately.
Some of our service providers may store or process data overseas, including in Quotient, Xero, Facebook, X, Instagram locations. Where practicable, we identify those countries in this policy.

Australian privacy policies for APP entities must say whether overseas disclosure is likely, and if practicable, which countries are involved.

7. How we store and protect personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

These steps may include:

  • secure email and password protection

  • limited staff access to personal information

  • secure storage of paper records

  • secure cloud or software systems

  • website security measures

  • secure disposal or de-identification of information when no longer required

The OAIC says entities covered by the Privacy Act must take reasonable steps to protect personal information they hold.

8. Accessing and correcting your personal information

You may request access to the personal information we hold about you, and you may ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, please contact us using the details below.

We will respond within a reasonable time.

9. Cookies and website analytics

Our website may use cookies and similar technologies to improve user experience and collect website traffic information.

You can usually change your browser settings to refuse cookies, although this may affect how the website functions.

10. Direct marketing

We may send you marketing messages about our products or services where permitted by law.

You can opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe option in the message.

11. Making a privacy complaint

If you believe we have breached your privacy rights, you can make a complaint by contacting us using the details below.

Please include:

  • your name and contact details

  • details of the complaint

  • any supporting information

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact us

If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a complaint, please contact us at:

CAN Shutters & Blinds Pty Ltd
Email: info@canshuttersandblinds.com
Phone: 0461451779
Address: Morayfield, Queensland

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

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